Privacy Policy

Last Updated: 17 March 2026

KCB General Trading and Projects ("KCB", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a quote request, appointment, or contact form (name, phone number, email, address, project details).
• Communicate with us via email, phone, or WhatsApp.
• Subscribe to newsletters or promotions (if applicable).

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, pages viewed, and referring website. This helps us improve our site and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and communicate about our services (quotes, appointments, project updates).
• To improve customer service and respond to inquiries.
• To send administrative information, such as confirmations and technical notices.
• To monitor and analyse usage and trends to improve your experience.
• To comply with legal obligations and enforce our terms.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service providers who assist us in operating our business (e.g., EmailJS for form submissions, Google Analytics, and hosting providers). These parties are contractually obligated to keep your information confidential and secure.
• Professional advisors such as lawyers or accountants when necessary.
• Regulatory authorities if required by law or to protect our rights.

4. Third-Party Services

Our website uses third-party services that may collect information:

• EmailJS: We use EmailJS to send form submissions. Their privacy policy is available at https://www.emailjs.com/legal/privacy-policy/.
• Google Analytics & Google Ads: We use Google services to analyse traffic and serve ads. Google may use cookies to collect data. You can opt out via Google's opt-out tool.
• WhatsApp: If you contact us via WhatsApp, your information is subject to WhatsApp's privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device. You can set your browser to refuse cookies, but some parts of the site may not function properly. By continuing to use our site, you consent to our use of cookies.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymise it.

8. Your Rights (POPIA)

Under South African law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or outdated information.
• Object to the processing of your information for direct marketing purposes.
• Lodge a complaint with the Information Regulator (South Africa) if you believe we have violated your privacy.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted here with the effective date. Your continued use of our website after changes constitutes acceptance.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Information Officer:

KCB General Trading and Projects
Email: kcbtradingandprojects@gmail.com
Phone: +27 69 629 6188
(or use the contact form on our website)